Certa Ireland
Leading provider of fuel and energy solutions, supplying home heating oil, commercial fuels, agricultural fuels, and lubricants across Ireland. Known for reliability and customer satisfaction, CERTA is committed to timely deliveries and high-quality products, with a strong focus on sustainability and innovation
Our mission
To empower CERTA Ireland with innovative automation solutions that streamline operations, enhance customer satisfaction, and drive sustainable growth. Our commitment was to transform their business processes, ensuring efficiency, and reliability.
Challenges
Team Certa Ireland approached us with an aim to enhance operational efficiency, improve customer satisfaction, and maintain a competitive edge in the energy market through automation
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- Streamlined order lifecycle from placement to delivery
- Integrated with existing sales and delivery platforms
- Provided training and support for staff
- Installed a CRM system tailored to CERTA’s needs
- Integrated data migration and customer databases
- Customised to track orders and manage interaction
- Set up automated inventory tracking
- Integrated with supply chain management systems
- Provided real-time inventory monitoring and reporting
- Developed an automated billing and invoicing system
- Integrated with financial and accounting software
- Featured error-reduction and automated payment reminders
- Deployed automated data analytics tools.
- Provided customisable dashboards for insights.
- Enabled regular reporting and strategic decision-making.
Results
Better service with detailed customer profiles and automated communication
Maintained optimal inventory levels, preventing shortages and excesses
Reduced manual tasks and faster order processing
Improved customer satisfaction through automated workflows
Reduced costs and ensured timely deliveries with optimised routes and schedules
Minimised invoicing errors, improved cash flow, and reduced disputes
Transformed Operations
Achieved faster order processing and optimised inventory and logistics management
Cost Savings
Realised reduced operational costs through increased efficiency
Enhanced Reliability
Improved service reliability and consistency
Stronger Competitive Edge
Strengthened market position due to operational improvements and customer satisfaction
Consistent Growth
Fostered growth and customer loyalty through sustained automation integration
Resulting in cost savings, enhanced reliability, and a stronger competitive edge, Certa has been fully transformed. These solutions have driven efficiency, improved customer satisfaction, and supported their consistent business growth.